terms & conditions

Effective Date: [Insert Date]

These Terms and Conditions ("Agreement") govern your use of the services provided by Fresh Cleaners ("we," "us," or "our"). By using our services, placing an order, or accessing our website, you agree to be bound by these terms.

1. Services Provided

Fresh Cleaners offers laundry cleaning services, including washing, ironing, and dry cleaning. We may also provide pickup and delivery services for your convenience. All services are subject to availability.

2. Account Registration

To place an order or use certain services, you may need to register an account with us. You agree to provide accurate and up-to-date information during the registration process and to update it as necessary.

3. Orders and Payments

By placing an order with us, you agree to pay the specified price for the services requested. Payment must be made according to the payment methods provided on our website or through other means we offer. Prices may be subject to change, and any applicable taxes will be added to the total price.

4. Delivery and Pickup

We will make reasonable efforts to pick up and deliver your laundry within the agreed-upon timeframe. However, we are not liable for delays caused by circumstances beyond our control, such as weather conditions, third-party services, or other unforeseen events.

5. Customer Responsibilities

You are responsible for providing accurate information about your laundry items, including special care instructions or specific requests. You should ensure that your laundry items do not contain any prohibited or hazardous materials, such as flammable substances or sharp objects.

6. Cancellation and Refunds

Orders may be canceled within a reasonable time frame before the service is completed. However, once the cleaning process has started, cancellations or refunds may not be possible. If you are not satisfied with the quality of our services, please contact us to resolve the issue.

7. Liability

While we take all reasonable precautions to care for your laundry, we are not responsible for any damages that occur during the cleaning process, including color fading, shrinkage, or fabric damage, unless caused by our negligence. We recommend that you notify us of any specific concerns or delicate items before the service.

8. Privacy

Your personal information is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data.

9. Prohibited Use

You agree not to use our services for any unlawful purpose or to engage in any activity that may harm, disrupt, or interfere with our services or website. Any violation of this may result in the suspension or termination of your account.

10. Modifications to Services

We reserve the right to modify or discontinue any part of our services at any time without prior notice. If such changes affect your orders or agreement, we will notify you and provide an opportunity to modify or cancel your request.

11. Governing Law

These Terms and Conditions are governed by the laws of [Insert Country or State]. Any disputes arising from these terms will be resolved through binding arbitration in accordance with local regulations.

12. Termination of Agreement

We may suspend or terminate our services and your access to our website at any time for any reason, including if you breach these Terms and Conditions.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Fresh Cleaners

13 Fresh Lane, Suite 200

Toronto, ON M5A 1X1

Canada

Phone: +1 416-555-1234

Email: [email protected]